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PRIVACY STATEMENT

Eichholtz Corporation USA
228 East 45th Street, Suite 9E
NY 10017, New York, United States of America

Showroom address:
129 S Hamilton St.
NC 27260-5230, High Point, United States of America

Phone: 001 (336) 886-1142
Email:  info@eichholtzusa.com

N.B. This Privacy Policy does not apply to California residents. If you are a California resident, please click here for Your California Privacy Rights/Privacy Policy.

Our commitment to your privacy
Eichholtz respects your privacy and your desire to understand how your information will be handled and used. This Privacy Statement explains how we collect, use, and store your information. Using your information in a way that you are comfortable with and keeping your information secure are integral parts of the luxury experience we aim to provide.

References in this Privacy Statement to “we”, “us” and “Eichholtz” are to Eichholtz Corporation USA (details above).

Which data do we collect?
Eichholtz collects and uses information about you to ensure the provision of a lasting luxury experience. When you make a purchase on eichholtz.com or register an online account, we collect information about you, including:
-           your name;
-           company name;
-           contact details;
-           delivery address;
-           bank account number;
-           Payment Card information such as name and number, expiration date;
-           password (for online customer account);
-           IP-address.

Eichholtz may also need to ask for additional information from you, e.g., to prevent fraudulent transactions, to comply with anti-money laundering obligations for high value transactions, or to ensure compliance with legal obligations.

When do we collect data?
When you make a purchase online, Eichholtz collects necessary information about you to ensure the fulfilment of your order or chosen service. We collect information from you when you:

-           visit our website;
-           shop online;
-           make a purchase;
-           send an email with a question or comment;
-           chat with us;
-           sign up for our newsletter;
-           register at one of our international trade fairs.

When you place an order for products or services that are provided, collected, or delivered at a later date, we need additional contact details and delivery information from you to complete your order. When we use third party couriers for the delivery of your order, we need to share your contact information with them. Moreover, the processing of your personal data can be a condition for entering into and executing an agreement with you. 

For which purposes do we collect data?
In more detail, the purposes for which Eichholtz collects your information are:
-           to comply with legal obligations;
-           to fulfil your order or chosen service;
-           to process card payments;
-           to provide you with answers, regarding your questions and comments;
-           to keep you updated about our activities, collection, promotions, et cetera;
-           to improve the quality and security of our website and webshop based on statistical data.

You may see advertisements for our products on other websites and mobile applications because we work with third party advertisers to engage in remarketing and retargeting activities. Through our relationships with these advertisers, we can target messaging to our users by interest-based, demographic, contextual, and other means. These third-party advertisers track your online activities over time and across websites and mobile applications by collecting information through automated means, including through the use of third-party cookies, web server logs, and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites and mobile applications that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites or apps. This data collection takes place both on our website and on third-party websites and mobile applications that participate in the advertising networks. This process also helps us track the effectiveness of our marketing efforts. Some third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offer a single location to opt out of ad targeting from member companies (www.networkadvertising.org).

Profiling
Profiling is any form of automated processing of personal data, whereby personal aspects of you are evaluated on the basis of personal data. The legitimate interest for Eichholtz of profiling is to analyse and predict personal preferences, interests, and behaviour of visitors of the website of Eichholtz. This includes information recorded by third parties about you navigating the Eichholtz website. With tracking cookies, we can keep track of your online behaviour and we record this data in a user profile. You have the right to object to the use of your personal data for profiling. 

On which grounds do we collect data?
Eichholtz collects your data on the following legal grounds:
-           your consent;
-           our legitimate interests;
-           preparation and performance of an agreement with you;
-           to comply with legal or regulatory obligations.

Eichholtz will only send you marketing communications when you have consented to receive them and/or when you are our customer, and exclusively through your preferred channels. We respect changing needs and wants. Therefore, it goes without saying that you can update your marketing preferences or opt out at any time.

Who are your data forwarded to?
We employ other parties to process personal data on our behalf. These parties are our hosting providers, payments providers, mailing or messaging companies and marketing companies. We may also need to share your contact information with third party couriers that deliver your order. Your contact details may be shared with a third-party courier outside the European Economic zone if this is necessary for executing the agreement with you and the delivery of your order. In addition, we may need to share your information if a legal provision or court order requires this. The parties involved may process your personal data only to the extent that is necessary to perform functions on our behalf and subject to our instructions.

We will not share your information with third parties who wish to market their own goods and/or services to you.

Please note that when you visit one of our brand partners in-store or participate in a branded promotion or event, our brand partners may also ask if you want to sign up to receive marketing communications directly from them about their events, products, and services. If you provide your personal details to any of our brand partners, the use of that information will be governed by their privacy policy and cannot be managed through Eichholtz. Please ask the relevant sales associate for details about their privacy policy and how you can manage your marketing communications preferences with them.

If we seek investors or go through a business transition such as a merger, acquisition by another company, or a sale of all or a portion of our assets, your personal data may be shared as part of the negotiation of the transaction and will likely be among the assets transferred in the event of a sale or partial sale of our assets.

We may disclose your persona data when legally required to do so, to cooperate with law enforcement investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website, to limit our legal liability and protect our rights or to protect the rights, property or safety of users of the Website or the public.

Cookies and social media
For more information on cookies and the social media that Eichholtz uses, we refer to our Cookie Policy, which is available on our website.

How can you manage the information we hold about you?
As part of our commitment to exceptional customer service, where you have provided your consent, we personalise your experience by only sending you marketing communications about exclusive products, services, and events we have reason to believe you are interested in.

You can always withdraw your consent and unsubscribe from individual email marketing communications via the “Unsubscribe” link at the bottom of each of our email marketing communications. Please note that it can take up to four weeks for your preferences to be registered in our system, so during this period you may still receive communications from us.

Analytics

Our website uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, https://www.google.com/  (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place, and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.

In using Google Analytics our website employs the extension “anonymizeIp”. In doing so, Google abbreviates and thereby anonymizes your IP address. Google uses this information to analyze your use of our Site, to compile reports for us on internet activity and to provide other services relating to our Website. You may learn more about Google’s IP anonymization at the following link:  https://support.google.com/analytics/answer/2763052?hl=en

Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google states that it will in never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly as noted elsewhere in this Privacy Policy. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our Website.

Google Analytics also offers a deactivation add-on for most current browsers that provides you with more control over what data Google can collect on websites you access. The add-on tells the JavaScript (ga.js) used by Google Analytics not to transmit any information about website visits to Google Analytics. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us or to other web analysis services we may engage.

Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Website are used.

You can find additional information on how to install the browser add-on referenced above at the following link: https://tools.google.com/dlpage/gaoptout?hl=en

Our products and services also use Google Analytics and its associated tracking technologies to help display our ads you see on other sites, and to help us manage and optimize our online advertising efforts. To opt out of Google Analytics Advertising Features, visit https://support.google.com/analytics/answer/181881?hl=en

or you may access the Google Analytics Opt Out Browser Add-on, currently located at https://tools.google.com/dlpage/gaoptout.

Your rights
You have the following rights in relation to the processing of your personal data by Eichholtz.

Right to access
You have the right to access the personal data which we process. When requested we will provide you with an overview of how we process your personal data. We reserve the right to charge you a reasonable fee for administrative costs in case you request more than one overview.

Right of rectification
Upon your request we will correct or supplement your inaccurate or incomplete personal data.

Right to erasure
You have the right to request the erasure of your personal data. We are only obliged to comply with your request in one of the following cases:
-          your personal data are no longer necessary for the purposes for which they were originally collected and processed;
-          you withdraw your consent and there are no other legal grounds for the processing;
-          you object to the processing and we have no legitimate grounds for the processing;
-          your personal data have been unlawfully processed;
-          your personal data need to be erased to comply with a legal obligation we are subject to.

After receiving your request, we will notify you whether we can fulfil this. In case we cannot fulfil your request, we will let you know on which grounds.

Right to restriction of processing
You have the right to temporarily cease the processing of your personal data in the following cases:
-          you contest the accuracy of your personal data, during a period which allows us to verify the accuracy of your personal data;
-          the processing is unlawful, and you oppose to the erasure of your personal data and request restriction of the processing instead;
-          we do not need your personal data anymore for the purpose of our processing, but you require your personal data for the establishment, exercise, or defence of legal claims.

Right to object
You have the right to object against the processing of your personal data in the following cases:
-           the processing is based upon our legitimate interests;
-           we process your personal data for direct marketing;
-           we process your personal data for scientific/historical research purposes or statistical purposes.

We reserve the right to deny your request when we can demonstrate compelling legitimate grounds for the processing which override your interests, or when the processing is necessary for the establishment, execution, or defence of legal claims.

Right to data portability
You have the right to receive the personal data which you have provided to us in a structured, commonly used, and machine-readable format and to transmit the personal data to another controller. Upon request we can transmit the personal data for you, if this is technically feasible. The right to data portability can only be exercised when the two following grounds have been met:
-           the processing is based on your consent or on the performance of a contract; and
-           the processing is carried out by automated means.

You can send us a request to exercise one of your rights mentioned above. We reserve the right to take steps to authenticate your identity before we fulfil your request. We will answer your request free of charge, however reserve the right to charge a reasonable fee for carrying out your request in case your request is excessive or manifestly unfounded.

You can send your request to info@eichholtz.com (quoting “Data Subject Request”). Be as clear and precise as possible in your email. In any case state which right you want to exercise and on what grounds. In general, we will answer you within one month after receipt of your request. If we require more time, we will inform you that we need a maximum of another two months. Within this period of time, we will notify you whether we can fulfil your request. In case we cannot fulfil your request, we will let you know on what ground(s).

In case you have any complaints or comments about our privacy practices we would appreciate it if you contact us in the first place. Together we can try to find and take away the source of your complaint.

At any given time, you have the right to send a complaint about our privacy practices to the authorised supervisory body of your country.

Please note that we may need to exclude certain information as part of your request, e.g., in order to protect the privacy of other individuals or if we are permitted to exclude the information for legal or other reasons. 

How do we keep your information secure?
We make sure that we have information security measures in place to keep your information secure.

We transmit your personal data securely using encryption. This applies to your order and your customer login. We do this using the coding system SSL (Secure Socket Layer). We also use technical and organisational measures to secure our website and other systems against loss, destruction, access, change or dissemination by unauthorised persons.

Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place. 

Unfortunately, despite our efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use reasonable means to ensure the security of information you transmit through the Website, any transmission of personal data is at your own risk. We cannot guarantee that such information will not be intercepted by third parties, and we will not be liable for any breach of the security of your personal data resulting from causes or events that are beyond our control, including, your own act or omission, corruption of storage media, defects in third-party data security products or services, power failures, natural phenomena, riots, acts of vandalism, hacking, sabotage, or terrorism, and we are not responsible for unauthorized circumvention of any privacy settings or security measures contained on the website.

How long will Eichholtz keep your information?
We will store your personal data as long as is necessary for the purposes named in this Privacy Statement, especially for the fulfilment of our contractual and legal obligations. We may also store your personal data for other purposes, if or as long as the law allows us to store it for particular purposes, including the defence against legal claims.

Where Eichholtz no longer requires information to be in a format where you can be identified personally, e.g., where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.

Do we collect information from children?

We do not knowingly permit persons under 13 years of age to use our website, and we do not knowingly collect, use or disclose personal data from anyone under 13 years of age. If we determine upon collection of personal data that a user is under this age, we will not use or maintain that personal data without the parent/guardian's consent. If we become aware that we have unknowingly collected personal data from a child under the age of 13, we will make delete such information from our records. 

Assignment

We may freely assign this Privacy Policy or any of our rights and/or obligations hereunder to any successor.

Contacting us
When you contact Eichholtz through any channel (including by phone, mail, email, chat, or social media), we will collect information about you in order to respond to your query, request, or feedback.

How will you know if our privacy policy changes?
lf we specifically change the way in which we use your personal information or if we need to notify you about a change to the information that we hold about you, we will contact you.

Any future changes to our privacy policy will be updated online, in this Privacy Statement at eichholtzusa.com, with the last date of update displayed below. We encourage you to check this site periodically to learn about the information that we collect, use and share.

If you have any questions regarding data protection at Eichholtz Corporation USA, please contact our Data Protection Officer at info@eichholtzusa.com.

The Eichholtz Privacy Statement was last updated in February 2022.