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Terms of orders and payments for the Americas
ORDERING / TRANSPORT
• The opening order value is USD 2,500.
• The minimum reorder value is 1,500 USD.
• For the delivery of reorders below USD 1,500 within the USA a surcharge of USD 200 will be applied.
• For local freight charges see Eichholtz Freight Program USA (see Eichholtz Freight Program.pdf).
• For shipment to South America, transportation expenses will be charged separately.
• In case of shipment to islands, transportation expenses will be charged separately.
Delivery conditions:
• We only deliver to the curb at the delivery address and the items will be delivered packed on a pallet;
• For deliveries inside or where a tail lift is required and/or delivery to a residential address, a surcharge of USD 100 will be applied;
• Additional unloading services can be provided at a surcharge.
ORDER ACCEPTANCE
Eichholtz only accepts an order after having received full business details of the customer:
• Trade name and Resale Certificate
• Delivery address
• E-mail address
• Company name
• Invoice address
• Telephone number(s)
• Contact name
• Opening hours
PAYMENT
• Payment can be made through a bank transfer or by credit card via the website. Cheques are not accepted.
• Eichholtz reserves the right to request an advance payment.
• When making payment always refer to the client number and order or invoice number.
• Eichholtz only accepts payments from the money remitter if the name and address of the money remitter corresponds with the name and address of the client to whom the invoice is sent. If payments are done by another party than the client, the client is obliged to inform Eichholtz accordingly and send an explanation.
All amounts mentioned are exclusive of TAX. | Warning: beware of phishing emails. Eichholtz will never provide new bank details by email.
CUSTOMER SERVICE
• For our General Terms and Conditions and Reseller Terms (Internet Policy): please see our website www.eichholtz.com.
• For After-Sales service please contact service@eichholtzusa.com.
In case of complaints please e-mail within 14 days after delivery; please include photographs in that e-mail.
• Please find our complete collection at www.eichholtzusa.com.
• Some items in the product-range may have been discontinued, taken out of production and/or may be temporarily out of stock.
COMPLIANCE
Eichholtz warrants that it will supply Products that comply in full with the specifi cation thereof, published on the Eichholtz website. In the event the Products need further certifi cation, testing or type approval for your or your customer’s intended use in any particular country or countries, you must ensure these requirements are fulfi lled and you will hold Eichholtz harmless from any and all claims and requests with respect to such additional requirements. Please see our Terms of Use on www.eichholtzusa.com.
Terms of orders and payments (excluding the Americas)
ORDERING / TRANSPORT
The minimum initial order value is EUR 3,500.
The minimum order value for shipment is EUR 1,000
The minimum order value for deliveries without transportation charges is:
• EUR 1,000 for deliveries to the Benelux Union;
• EUR 1,500 for deliveries to Germany, Denmark, and Austria; for deliveries under EUR 1,500, the shipping charge is EUR 150;
• EUR 2,500 for deliveries to France (except for Paris dept. 75), Italy, Switzerland, Spain, United Kingdom, Ireland, Portugal (postal codes < 7600), Sweden, Finland, Poland, Hungary, and the Czech Republic; for deliveries under EUR 2,500, the shipping charge starts at EUR 200;
• EUR 3,500 for deliveries to Paris (dept. 75), Monaco, Alpine area, Portugal (postal codes > 7600), Latvia, Estonia, Lithuania, Romania, Slovakia, Serbia, Croatia, and Slovenia; for deliveries under EUR 3,500, the shipping charge starts at EUR 200;
• EUR 4,000 for deliveries to Norway; for deliveries under EUR 4,000, the shipping charge starts at EUR 200;
• EUR 5,000 for deliveries to Bulgaria and Greece; for deliveries under EUR 5,000, the shipping charge starts at EUR 200.
These terms exclude service orders.
In the case of shipment to islands (e.g. Sicily, the Greek Islands, Guernsey, or Tenerife), the above-mentioned transportation charges are subject to a surcharge.
For countries outside the European Union (excl. Norway and Switzerland), the terms of delivery will be EXW (INCOTERMS 2010) Noordwijkerhout, The Netherlands. Upon request, DAP terms will be quoted.
Delivery conditions:
• We only deliver to the curb at the delivery address and the items are delivered packed on a pallet;
• In the event that the delivery address is not accessible for an international truck (52.5 ft), a surcharge of EUR 75 will be applied;
• For deliveries where a liftgate is required, a surcharge of EUR 50 will be applied;
• For deliveries to a residential address, a surcharge will be applied;
• Any changes with regard to the delivery after the goods have been shipped may lead to a delay and possible extra costs, which will be charged to the buyer.
ORDER ACCEPTANCE
Eichholtz only accepts an order after having received the full business details of the customer:
• Trade name and (if applicable) VAT number
• Delivery address
• E-mail address
• Company name
• Billing address
• Telephone number(s)
• Contact name
• Opening hours
PAYMENT
• Payment can be made by bank transfer or by credit card via the website. Checks are not accepted.
• Customers placing an order with a value of EUR 2,500 or more are eligible for credit. Approval must be granted by a credit insurance company.
• Eichholtz reserves the right to request an advance payment.
• When making payments, always provide your customer number and order or invoice number.
Warning: beware of phishing emails. Eichholtz will never provide new bank details by email.
CUSTOMER SERVICE
• For our General Terms and Conditions and Reseller Terms (Internet Policy): please see our website www.eichholtz.com.
• For our After-Sales service, please contact service@eichholtz.com.
• You will find our entire collection at www.eichholtz.com.
• Some items may be discontinued, taken out of production, and/or temporarily out of stock.
COMPLIANCE
Eichholtz agrees to supply Products that comply with the exact product specifications listed on the Eichholtz website. In the event that Products need further certification, testing, or approval for your or your customer’s intended use in any particular country, you must ensure these requirements are fulfilled yourself and shall not hold Eichholtz liable for any claims or requests with regard to such additional requirements.